TINYQUEST CUSTOMER SUPPORT

Refund & Return Policy

Your satisfaction matters to us. Learn about our return eligibility, replacement process, refund timelines and customer support.

48 Hours Claim Request Window
3–4 Days Review & Decision

At TinyQuest, we are dedicated to providing safe, high-quality, skill-building toys that inspire learning through play. Our policies are designed to ensure fairness and transparency in how we handle returns, replacements and refunds. Please read the following policy carefully.

Return Policy & Eligibility

1. General Return Policy

TinyQuest does not accept general returns. However, we offer replacements or refunds in cases where a product is confirmed to be damaged or defective upon delivery.

Returns or refunds are not applicable under the following conditions:

  • The product is received in good, working condition.
  • The request is due to a change of mind, personal preference or accidental ordering.
  • The return request is submitted more than 48 hours after delivery.
Exceptions may be considered at the discretion of the TinyQuest team, subject to applicable consumer rights.
2. Eligibility for Replacement or Refund

To qualify for a replacement or refund, the following requirements must be met:

  • The product must be damaged or defective upon delivery.
  • All original parts, packaging and accessories must be retained.
  • A clear unboxing video showing the product's condition and reported issue is required to support the claim.
  • The unboxing video must be emailed to care.tinyquest@gmail.com within 48 hours of receiving the order.

Review & Approval

3. Review & Approval Process

Once we receive your email along with the unboxing video, the following process will apply:

  1. Our Quality Control Team will review the video and assess the reported issue.
  2. A response and decision will be provided within 3–4 working days.
  3. If approved, we will initiate a replacement or refund based on your preference and product availability.

Return & Refund Process

4. Turnaround Time for Approved Returns

Warehouse Confirmation

Once the returned product reaches our warehouse, our team will take 2–3 working days to inspect and verify its condition.

Replacement Timeline

After verification, the replacement product will be dispatched within 1–2 working days.

Delivery generally takes 5–7 working days from dispatch, depending on your location.

Refund Timeline

If approved, a refund will be initiated within 5–7 working days after warehouse confirmation.

The refund will be credited to your original payment method.

The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.
5. Shipping Charges for Approved Returns

In exceptional cases where a return is accepted for replacement or refund, any associated reverse logistics or shipping charges will be evaluated on a case-by-case basis.

Any applicable charges will be clearly communicated before processing the return, subject to applicable consumer protection laws.

Replacement & Refund Timelines

6. Summary of Replacement & Refund Time Frames

Replacement Time Frame

Replacement products will generally be delivered within 5–7 working days after dispatch.

Refund Time Frame

Refunds for approved damaged or defective products will be initiated within 5–7 working days after warehouse confirmation and credited to the original payment method.

Quick Timeline Overview

Claim Submission Report a damaged or defective item
Within 48 Hours
Claim Review Quality Control assessment
3–4 Working Days
Warehouse Inspection After returned product is received
2–3 Working Days
Replacement Dispatch After verification
1–2 Working Days
Replacement Delivery After dispatch
5–7 Working Days
Refund Initiation After warehouse confirmation
5–7 Working Days

Need Assistance?

Have questions about a return, replacement or refund? Our support team is here to help.

Trade Name: TinyQuest

Contact Support →

Thank you for shopping with TinyQuest. We are committed to a fair and transparent customer experience. This policy is subject to applicable consumer protection laws.