Frequently Asked Questions

You can browse our products without logging in. Simply provide the required information at checkout to complete your purchase.

You can register using the options available on our website. Please provide all required information during registration.

An account makes it easier to manage your personal details, review previous purchases and track your orders.

Log in to your account and navigate to your profile to update available information.

Please verify your account information and check for any verification messages. For assistance, contact care.tinyquest@gmail.com .

Use the search bar on our website or explore our toy collections to find products suited to your child's interests.

1. Select your favourite product.
2. Click Add to Cart or Buy Now.
3. Proceed to checkout.
4. Enter your shipping details.
5. Select a payment method and confirm.

Once your order is successfully placed, confirmation details will be sent through your registered contact information.

Tracking details will be shared once your order is dispatched. Use the provided tracking information to check delivery progress.

Please contact our support team immediately. We will try to accommodate your request before dispatch, but changes cannot be guaranteed.

Contact our support team as soon as possible. Modifications or cancellations depend on the current processing status. Once an order is dispatched, changes may not be possible.

If your payment was deducted without a confirmed order, the amount is generally reversed within 4–7 working days. Please contact our team with your transaction details.

Orders generally arrive within 7–10 working days, depending on your delivery location and courier availability.

Yes, we ship across India to PIN codes supported by our courier partners.

No. Currently, we only ship within India.

Any applicable shipping charges are displayed during checkout. Shipping charges paid are non-refundable in the event of a return.

We use NimbusPost to manage deliveries across India.

Please check your order tracking details. If delivery is delayed beyond the estimated timeframe, contact our support team with your order number.

Currently, express or priority delivery is not available. We make every effort to dispatch orders promptly.

• Credit and Debit Cards
• UPI Payments
• Net Banking
• Digital Wallets
• Cash on Delivery (COD)

Availability depends on the checkout options.

We accept Visa, Mastercard and RuPay cards through available payment gateways.

Approved refunds are issued as store credit that can be used toward another purchase on our website within 30 days. Cash refunds are not offered under the standard return policy.

Eligible return requests must be raised within 2 days of product delivery. All requests are subject to our return policy and verification.

An eligible return may be requested if the product is damaged, defective, incorrect, missing parts or significantly different from its description.

Products must be returned in their original condition wherever possible, along with original packaging, labels, accessories, manuals and complimentary items included with the order.

Yes, free replacement is available for eligible damaged, defective or incorrectly delivered products, subject to verification and availability of the same item.

• Request within 2 days of delivery.
• Product must qualify under the policy.
• The same product must be in stock.
• The original item may need to be returned.

If only a component is missing, we may send the required part instead of replacing the entire product. A product already replaced once is not eligible for another free replacement.

We currently do not offer direct exchanges. If your product qualifies for a return, approved store credit can be used to purchase another item.

Email care.tinyquest@gmail.com within the applicable request window. Include your order number, product details, issue description and clear photos or videos. Our team will review the request.

Regular-priced products include a 12-month warranty. Discounted or promotional products include a 3-month warranty, subject to applicable warranty conditions.

If the product develops an eligible defect during its warranty period, free repair services may be provided under our policy. Warranty claims do not provide cash refunds or direct product exchanges.

• Accidental damage or misuse
• Improper handling or negligence
• Unauthorized modifications or repairs
• Chemical or liquid-related damage
• Issues occurring after warranty expiry
• Non-qualifying normal wear and tear

Coverage depends on inspection and verification of the reported issue.

Contact care.tinyquest@gmail.com with your order number, proof of purchase, warranty card (if applicable), description of the issue and at least 5 clear photographs of the product or damage.

The general repair turnaround is 21 days from product submission, subject to the nature of the issue and service requirements.

TinyQuest offers playful and engaging toys designed to encourage creativity, curiosity, problem-solving and hands-on learning.

Review the product's recommended age, features and description to choose toys suited to your child's interests and developmental stage.

Absolutely! Our collection includes educational, interactive and creative toys for birthdays and other special occasions.

Contact us at care.tinyquest@gmail.com for assistance with orders, deliveries, returns, warranties or product questions.